Shipping & Returns
From Ceylon to your door
Shipping
Insured express
Every piece ships from Sri Lanka by insured express courier, crated or double-boxed by hand.
Delivery to the US typically takes 5 to 10 business days from dispatch. You will receive a tracking number by email as soon as your piece leaves the workshop.
Duties
Duties & taxes
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Returns
30-day returns
If a piece is not right for your home, you may return it within 30 days of delivery in its original condition and packaging. Contact us first and we will arrange the return.
Commissioned pieces are made for you alone and cannot be returned unless they arrive damaged or differ from the approved drawing.
Damage
Damage in transit
If your piece arrives damaged, photograph the packaging and the piece within 48 hours of delivery and email hello@kaetara.com. Every shipment is fully insured: we will repair, replace or refund at no cost to you.